Responsibilities:

• Sell membership and program packages as well as communicate with members and guests on promotions
• Assist with recruiting, hiring, training, and evaluating memberships and guest service attendants
• Guide tours with detailed information for members and guests and train staff to provide effective tour which drive sales
• Maintain fiscal responsibility in area of responsibility and especially in reagrds to membership cancellations and customer service decisions
• Multi-task and work in a fast-paced environment
• Ensure the most consistent and up-to-date information is supplied in all interactions
• Ensure the workstation is kept clean and organized
• Handle money (cash, credit, checks) ethically to prevent shortages or discrepancies
• Assist in the implementation of communication strategies for the purpose of membership and sales
• Develop and maintain a comprehensive understanding of Mylan Park’s programs and services
• Receive feedback in a team environment and contribute to the creative process of projects through brainstorming sessions
• Represent the company in a professional manner consistent with Mylan Park’s mission, vision, goals, and brand
• Assist with other duties as assigned in an effort toward the overall functions of Mylan Park
• Assisting with Membership & Guest Services duties included but not limited to working with guests and members to greet, process memberships, and resolve issues
• Other duties as assigned

Minimum Requirements:

• Basic knowledge of computer skills
• Ability and willingness to enforce policies and handle conflict resolution
• Excellent customer service
• Sales experience is required
• Ability to self-motivate with little or no supervision
• Strong attention to detail
• Excellent communication skills (oral and written)
• Ability to manage long and short-term projects

Professional Competencies

• Adaptability, analytical & critical thinking, customer service initiative & motivation, planning & project management, decision making & judgment, customer service, teamwork, diversity awareness, communication, and integrity

Work Environment and Physical Demands:

Work Environment

• Office environment/fitness center environment
• Non-smoking environment
• Moderate to loud noise
• Evening/Weekend work responsibility as required
• Work within a non-smoking environment

Physical Demands 

• Sitting at desk or table for at least 60% of the work day
• Standing or walking for at least 40% of the work day
• Repetitive wrist, hand, or finger movement (while operating computer equipment)
• Bending, stooping
• Eye-hand coordination (keyboard typing)
• Hearing and talking

Centers is an equal opportunity employer.

EMAIL US YOUR RESUME TO APPLY!

Janice Tennant – Assistant Director of Operations & Guest Services

The Aquatic Center & Track Complex at Mylan Park

Email Janice Tennant to Apply

Responsibilities:

• Provide instruction for group and/or private swim lessons following the curriculum set forth by American Red Cross and the Aquatic Center at Mylan Park.
• Provide excellent customer service to all participants and guardians.

• Teach American Red Cross Learn-to-Swim and other Aquatic center programs as well as Red Cross water safety courses and know how to use course materials effectively.
• Adapt teaching approaches to the age, experience and ability of participants.
• Manage participant behaviors in classes to ensure a safe environment and promote a successful learning atmosphere.
• Plan and prepare for classes assigned on a daily, weekly and quarterly basis.
• Demonstrate and communicate all skills required for class content.
• Communicates efficiently and effectively with participants and parents to ensure understanding of progress and skills required.
• Attend regularly scheduled staff meeting and in-service training.
• Check email and intranet on a regular basis.
• Maintains, at all times, a professional demeanor representative of the organization.
• Communicates effectively and efficiently with other personnel.
• Other duties as assigned by supervisor.

Minimum Requirements:

• Background in recreational and/or competitive swimming or other aquatic or physical activities
• American Red Cross CPR/ AED/FA or able to obtain
• Experience teaching, babysitting or working with camp programs (preferred)
• Experience teaching lessons in a group setting (preferred)
• Water Safety Instructor (highly preferred for swim instructor candidates)
• Training is available

Technical Competencies

• Basic computer application competency

Professional Competencies

• Ability to provide excellent customer service to all participants.
• Proficient in teaching skills to students at various skill levels.
• Ability to communicate in a positive and professional manner.

Work Environment and Physical Demands:

Work Environment

• Job is primarily performed in a pool environment
• Warm temperature and high humidity
• Proximity to chemicals and hazards
• Moderate to loud noise

Physical Demands 

• Swimming skills required to demonstrate at the specific level of instruction
• Ability to lift 40 lbs Physical conditioning

Centers is an equal opportunity employer.

Responsibilities:

• Supervise the daily operation of the Aquatic facility
• Ensure the safety of patrons in the pool and spa areas
• Manage and coordinate lifeguards and instructors
• Plan and evaluate the progress and effectiveness of programs with measurable outcomes
• Respond quickly to all emergency situations in the water or surrounding areas
• Execute emergency procedures as needed
• Care for any life threatening or not life threatening conditions within the scope of the individual’s training
• Enforce facility and aquatic rules and policies
• Complete all records and reports as required
• Resolve conflicts
• Perform Lifeguard responsibilities as required
• Other duties as assigned

Minimum Requirements:

• Current Lifeguard Training certification is required
• First Aid, AED, and CPR-PR certifications are required
• Strong supervisory and interpersonal skills; previous supervisory experience is required
• Strong customer service skills
• Ability to enforce policies and resolve conflicts
• Ability to handle several tasks at once with frequent interruptions
• Previous lifeguard experience preferred
• Water Safety Instructor or Lifeguard Instructor certifications preferred

Technical Competencies

• Basic computer competency

 Professional Competencies

• Ability to perform all Lifeguard skills as required by American Red Cross Lifeguard Training Program
• Successful completion of skills tests in swimming, rescue, and other areas as determined by the facility
• Interaction with patrons, faculty, staff
• Supervision of staff

Work Environment and Physical Demands:

Work Environment

• Pool
• Moderate to loud noise

Physical Demands 

• Standing or walking
• Repetitive wrist, hand, or finger movement (while operating equipment)
• Bending, stooping

Centers is an equal opportunity employer.

The Guest Services Associate at Mylan Park Foundation is crucial in creating a welcoming environment for visitors, athletes, and staff while efficiently executing front desk operations. This position is vital for maintaining effective communication channels and improving overall operational efficiency within the sports complex. Reporting directly to the Front Desk Coordinator, this role is integral to the seamless functioning of our facilities.

Responsibilities:

• Extend a warm and professional greeting to visitors, athletes, and staff, assisting as needed.
• Respond to phone calls, address inquiries, and provide information about facility services and programs.
• Supervise the front desk area, ensuring it is impeccably organized, clean, and well-presented.
• Address customer inquiries, resolve concerns, and furnish information on upcoming events and programs.
• Assist with registrations, check-ins, and membership inquiries with precision and courtesy.
• Manage RV reservations, maintain meticulous records, ensure prompt payments, and facilitate a seamless guest experience.
• Strictly adhere to policies and procedures, including exemplary cash handling practices, to ensure accurate record-keeping, timely payments, and optimal guest experience.
• Ensure all facility scheduling is overseen exclusively by the Sports Coordinator and event inquiries are promptly submitted electronically.
• Collaborate seamlessly with other departments to enhance communication and customer support.
• Proactively ensure that the Sports Complex is presentable and welcoming for guests and clients based on the schedule of events, including furniture placement, sports court setup, and front desk area cleanliness.
• Contribute to the execution of special events, tournaments, and promotions.
• Uphold the cleanliness and safety standards of the facility, optimizing the competitive sports environment and user experience, including light cleaning and organizing.
• Monitor and restock restroom supplies to maintain a well-maintained environment.
• Promptly report facility incidents, damage, and maintenance needs to the General Manager.
• Maintain utmost confidentiality regarding sensitive information related to Mylan Park, personnel, and customer records.
• Uphold best practices for safety, security, maintenance, equipment upkeep, and inventory.
• Operate facilities efficiently, implementing cost-saving measures such as managing lights, thermostats, and closing doors.
• Direct inquiries to the appropriate Mylan Park individual, ensuring resolution by the next business day.
• Collaborate on the logistics for events/functions at the sports complex, including setup, safety, and execution with the team.
• Accurately enter and charge items in the POS system for concessions.
• Ability to count money and make change.
• Routinely check all external doors to ensure they are locked according to protocol.
• Ability to arm/disarm the alarm system for opening or closing the facility.
• Undertake additional duties as assigned based on organizational needs and requirements.

Minimum Requirements:

• At least two years of customer service experience.
• Professional or personal experience playing and coaching sports with general to expert knowledge of sports games.
• High school diploma or equivalent; additional education or relevant experience is a plus.
• Proven experience in customer service or administrative roles.
• Exceptional communication and interpersonal skills.
• Proficiency in basic computer applications (Microsoft Office suite, email, etc.).
• Ability to multitask, prioritize, and excel in high-pressure situations.
• Demonstrated ability to work effectively within a diverse, professional team.

Physical Demands:

• A regular need for communication, including frequent talking and listening.
• Use hands or fingers to handle objects, tools, or controls regularly.
• Occasional mobility is required, including standing, walking, sitting, and reaching with hands and arms.
• Occasional lifting or moving of items weighing over 50 pounds.
• Specific vision requirements include close vision, distance vision, and focus adjustment.
• The work environment noise level is generally low to moderate.

Mylan Park Foundation is an equal-opportunity employer.