Mylan Park is comprised of over 350 acres of mixed-use recreation, social, health, and wellness facilities for the Greater Morgantown community. We are home to a variety of both indoor and outdoor recreation and programs perfect for the whole family!

Responsibilities:

• Design and develop curriculum and lesson plans for various educational programs and courses, ensuring alignment with relevant learning objectives and program goals.
• Deliver high-quality instructional sessions that cater to the unique needs and learning styles of participants.
• Communicate clear learning outcomes, objectives, and expectations to participants, establishing a positive learning environment.
• Utilize various instructional strategies, techniques, and resources to deliver interactive and engaging sessions.
• Assess participants’ progress, evaluate their work, and provide effective feedback to support their continuous improvement and growth.
• Collaborate with other program instructors and team members to coordinate scheduling, share best practices, and ensure program consistency.
• Stay up-to-date with the latest research, industry trends, and teaching methods relevant to the program area, continually enhancing instructional skills and knowledge.
• Foster a supportive and inclusive learning environment, promoting diversity, equity, and inclusion.
• Communicate positive relationships with participants, parents/guardians, and other stakeholders.
• Assist in marketing and promoting program offerings, including participating in recruitment events and informational sessions.
• Provide guidance and support to participants, addressing their questions, concerns, and individual needs.
• Ensure compliance with all safety protocols, guidelines, and regulations related to the program area.

 

Minimum Requirements:

• Bachelor’s degree in education, instructional design, or a related field. Relevant certifications or additional education/training are a plus.
• Prior experience as a program instructor, teacher, or trainer.
• Demonstrated knowledge and expertise in the subject matter area of the program.
• Strong instructional design and delivery skills, including creating engaging, interactive, and inclusive learning experiences.
• Excellent verbal and written communication skills, with the ability to cater to different learning styles and effectively communicate complex concepts.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Strong interpersonal skills and the ability to establish positive relationships with participants, parents/guardians, and colleagues.
• Passion for education and a commitment to participants’ personal and professional growth.
• Familiarity with technology and the ability to leverage it to enhance instruction and learning experiences.

Note:

• This is a contract position with multiple openings available.
• Compensation will be based on a commission structure.

Mylan Park Foundation is an equal opportunity employer.

The Guest Services Associate at Mylan Park Foundation is crucial in creating a welcoming environment for visitors, athletes, and staff while efficiently executing front desk operations. This position is vital for maintaining effective communication channels and improving overall operational efficiency within the sports complex. Reporting directly to the Front Desk Coordinator, this role is integral to the seamless functioning of our facilities.

Responsibilities:

• Extend a warm and professional greeting to visitors, athletes, and staff, assisting as needed.
• Respond to phone calls, address inquiries, and provide information about facility services and programs.
• Supervise the front desk area, ensuring it is impeccably organized, clean, and well-presented.
• Address customer inquiries, resolve concerns, and furnish information on upcoming events and programs.
• Assist with registrations, check-ins, and membership inquiries with precision and courtesy.
• Manage RV reservations, maintain meticulous records, ensure prompt payments, and facilitate a seamless guest experience.
• Strictly adhere to policies and procedures, including exemplary cash handling practices, to ensure accurate record-keeping, timely payments, and optimal guest experience.
• Ensure all facility scheduling is overseen exclusively by the Sports Coordinator and event inquiries are promptly submitted electronically.
• Collaborate seamlessly with other departments to enhance communication and customer support.
• Proactively ensure that the Sports Complex is presentable and welcoming for guests and clients based on the schedule of events, including furniture placement, sports court setup, and front desk area cleanliness.
• Contribute to the execution of special events, tournaments, and promotions.
• Uphold the cleanliness and safety standards of the facility, optimizing the competitive sports environment and user experience, including light cleaning and organizing.
• Monitor and restock restroom supplies to maintain a well-maintained environment.
• Promptly report facility incidents, damage, and maintenance needs to the General Manager.
• Maintain utmost confidentiality regarding sensitive information related to Mylan Park, personnel, and customer records.
• Uphold best practices for safety, security, maintenance, equipment upkeep, and inventory.
• Operate facilities efficiently, implementing cost-saving measures such as managing lights, thermostats, and closing doors.
• Direct inquiries to the appropriate Mylan Park individual, ensuring resolution by the next business day.
• Collaborate on the logistics for events/functions at the sports complex, including setup, safety, and execution with the team.
• Accurately enter and charge items in the POS system for concessions.
• Ability to count money and make change.
• Routinely check all external doors to ensure they are locked according to protocol.
• Ability to arm/disarm the alarm system for opening or closing the facility.
• Undertake additional duties as assigned based on organizational needs and requirements.

 

Minimum Requirements:

• At least two years of customer service experience.
• Professional or personal experience playing and coaching sports with general to expert knowledge of sports games.
• High school diploma or equivalent; additional education or relevant experience is a plus.
• Proven experience in customer service or administrative roles.
• Exceptional communication and interpersonal skills.
• Proficiency in basic computer applications (Microsoft Office suite, email, etc.).
• Ability to multitask, prioritize, and excel in high-pressure situations.
• Demonstrated ability to work effectively within a diverse, professional team.

 

Physical Demands:

• A regular need for communication, including frequent talking and listening.
• Use hands or fingers to handle objects, tools, or controls regularly.
• Occasional mobility is required, including standing, walking, sitting, and reaching with hands and arms.
• Occasional lifting or moving of items weighing over 50 pounds.
• Specific vision requirements include close vision, distance vision, and focus adjustment.
• The work environment noise level is generally low to moderate.

 

Mylan Park Foundation is an equal-opportunity employer.